2008-2020 → E-commerce
At 18 I started building an e-commerce business, then launched products using cash on delivery, dropshipping, marketplaces and Amazon, working across the CIS, the United States and Europe.
Neal Khis
Serial entrepreneur · Husband and father of three
I build my own companies and stay personally involved in managing them. Today I focus on “Automated Communication Solutions”, a B2B AI SaaS platform for customer communications.
- 35 years old, Tatar, originally from Kazakhstan
- Education: multiple prize winner at international programming olympiads, first degree in applied mathematics, second degree in international economic relations, Moscow.
- In business since the age of 18, for the first 12 years I built international e-commerce projects, and since 2021 I have focused on B2B AI SaaS
- Beyond the core business: co-founder and board member of B2C projects, real estate, investments and capital management.
- Outside work: skiing, sport, travel, time with family, and relationships with interesting people
Business track
Operating infrastructure
In parallel, I built an advertising agency, affiliate and media-buying operations, fulfillment centers, call centers, delivery from China, warehouses, last-mile delivery, manufacturing and product branding.
Technology, markets and teams
I developed in-house R&D, software for CRM and contact-center automation, and online stores. The business operated across 12 markets with its own commercial and operating infrastructure and a team of 650 people.
2021 → AI B2B SaaS
I transferred this operating experience and technology into “Automated Communication Solutions”. In parallel, I am a co-founder of B2C projects. I am developing a small hotel business.
Current company
B2B SaaS CRM platform powered by AI
“Automated Communication Solutions”
Description: a platform for managing high-volume communications. It brings together data, CRM, voice and text AI agents, communication channels, a contact center, analytics and integrations within a single secure environment.
The platform automates the journey from first contact to a result: an appointment, confirmation, payment, purchase, visit or closed request. AI handles routine scenarios, while complex inquiries are passed to a specialist with the full context.
What the platform includes
AI agents
Calls, messengers, web chats, SMS, email and push.
CRM and automation
Segmentation, scenarios, triggers, personalization, A/B testing and BI.
Contact center
Queues, routing, SLA and a unified history of AI and operator interactions.
Analytics
Dialogue recognition and assessment, reasons for rejection, conversions and reporting.
Campaigns and reactivation
Mass and triggered communications, follow-ups, in-app messages and retargeting through our own DSP.
Integrations and deployment
CRM, HIS, LIS, ERP, telephony, messengers, knowledge bases and BI. SaaS, cloud or the customer’s infrastructure.
From technology to a working process
The team audits communications, develops CRM and retention strategies, configures journeys and supports selected processes when needed.
Ready-made industry solutions
Using the common technology platform, we develop specialized solutions for:
- healthcare;
- government and infrastructure projects;
- iGaming and trading;
- retail and e-commerce;
- banks, microfinance, insurance and fintech;
42+ countries with active projects
100+ projects launched
100M+ communications
The legal structure covers Kazakhstan, the United States and Cyprus. Offices and teams operate in Almaty, Taldykorgan and Limassol, while some specialists work remotely.
Learn more about the company: acsolutions.aiExpertise
How my expertise can be useful
| Expertise | Description | |
|---|---|---|
| Management, teams and infrastructure | Building and managing companies with teams of up to 1,000 people. Cross-functional organizations, contact centers, logistics and distributed teams. | |
| Product, software and AI | R&D, web products, AI agents and process automation. | |
| Commercial systems | B2B and B2C sales, CRM, retention, reactivation, affiliate programs, gamification, media buying and more. | |
| E-commerce operations | COD, manufacturing and logistics, fulfillment and last mile, contact centers and marketplaces. | |
| International growth | Launching and scaling businesses across Europe, the United States, the CIS and other markets. |
Network
I attend more than 12 industry exhibitions a year and can meet in Cyprus or in different European countries. I value connections that grow over time into long-term business and personal relationships.
I will be glad to meet
- Founders, hands-on owners and company leaders with whom I can exchange experience in developing businesses, products and teams.
- People working in AI, B2B SaaS, enterprise sales, distribution and international partnerships. I am interested in both exchanging experience and working on projects together.
- Entrepreneurs and investors with an interest in international business and real estate.
- Interesting, warm-hearted people in Cyprus. I welcome conversations beyond work, friendships and getting together with our families.
Contact
Telegram is the fastest way to reach me.
| Channel | Contact |
|---|---|
| n@acsolutions.group | |
| Telegram | @khis_ncy |
| Phone | +357 97 972 701 |
| Social media | I have not used / do not use |
90-minute meetings
An in-person meeting to get to know each other. We will agree on the location separately.